Privacy Policy
Last Updated: October 6, 2026
Foam Expert Group respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request a quote, or use our services.
Foam Expert Group
130 Industry St #39
North York, ON M6M 5G3
Canada
Phone: 647-671-3950
Email: info@foamexpertgroup.com
1. Information We Collect
Depending on how you interact with us, we may collect personal information such as:
- Your name
- Phone number
- Email address
- Property or mailing address
- Information about your insulation or building project
- Information submitted through our contact or quote forms
- Messages, questions, or other communications you send to us
- Information needed to provide or arrange our services
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.
2. How We Collect Information
We may collect information when you:
- Submit a contact or quote form.
- Call or email us.
- Request information about our services.
- Schedule or discuss a project.
- Communicate with our team.
- Browse or interact with our website.
- Otherwise voluntarily provide information to us.
We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.
3. How We Use Your Information
We may use personal information to:
- Respond to inquiries and requests.
- Provide quotes and estimates.
- Schedule consultations or services.
- Communicate with customers.
- Provide and manage our services.
- Process and manage transactions.
- Understand customer needs.
- Improve our website, services, and customer experience.
- Maintain business records.
- Protect our website and systems against misuse or unauthorized activity.
- Meet legal, regulatory, insurance, or accounting requirements.
- Send information or marketing communications where permitted by law and where appropriate consent has been obtained.
We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and support analytics or marketing activities.
Cookies may collect information such as pages visited, session information, browser information, and general website activity.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
5. Analytics and Third-Party Services
We may use third-party services to help us operate, analyze, secure, or improve our website and marketing activities.
These services may collect information about your interaction with our website, subject to their own privacy policies and terms.
Third-party service providers may include website hosting providers, analytics providers, advertising platforms, communication providers, form providers, payment processors, mapping services, or other technology providers.
We take reasonable steps to use service providers that handle personal information appropriately.
6. Disclosure of Personal Information
We may disclose personal information when reasonably necessary to operate our business and provide services.
This may include sharing information with:
- Employees and contractors who need the information to perform their responsibilities.
- Service providers who assist with website hosting, technology, communications, administration, or business operations.
- Professional advisors such as accountants, lawyers, insurers, or other professional service providers.
- Government authorities, regulators, courts, or law enforcement where required or permitted by law.
- A purchaser, successor, or other party involved in a business transaction, where legally permitted.
We do not sell personal information as a regular business practice.
7. Service Providers Outside Canada
Some service providers we use may process or store information outside Canada.
When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed. Those laws may allow government authorities in that jurisdiction to access information in circumstances permitted by law.
We take reasonable measures to select service providers and protect personal information appropriately.
8. Communications and Marketing
If you provide your contact information through our website, we may use it to respond to your inquiry or provide information related to your requested services.
Where required by applicable law, we will obtain appropriate consent before sending commercial electronic messages.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Even if you opt out of marketing communications, we may still contact you regarding an existing inquiry, appointment, project, transaction, or other service-related matter.
9. Protection of Personal Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, or destruction.
However, no website, electronic communication system, or method of storing information can be guaranteed to be completely secure.
You should avoid submitting highly sensitive information through website forms unless specifically requested and appropriate safeguards are in place.
10. Retention of Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business records, resolve disputes, comply with legal obligations, or otherwise as permitted by law.
The length of time information is retained depends on the nature of the information and the purpose for which it was collected.
When information is no longer required, we may securely delete, destroy, or anonymize it in accordance with applicable requirements.
11. Accessing and Correcting Your Information
Subject to applicable law, you may request access to personal information we hold about you and request that inaccurate or incomplete information be corrected.
To make a privacy-related request, please contact us using the information provided below.
We may need to verify your identity before processing certain requests.
12. Privacy Questions and Complaints
If you have questions, concerns, or complaints about our handling of personal information, please contact us.
We will make reasonable efforts to investigate and respond to privacy concerns.
Depending on the circumstances and applicable law, you may also have the right to raise a privacy concern with the appropriate Canadian privacy regulator.
13. Children’s Privacy
Our website and services are intended for a general audience and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children where doing so would be contrary to applicable privacy laws.
14. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party website before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or legal requirements.
The updated Privacy Policy will be posted on this page with a revised “Last Updated” date.
Your continued use of our website after an updated Privacy Policy is posted constitutes acceptance of the changes to the extent permitted by law.
16. Contact Us
If you have questions about this Privacy Policy or how Foam Expert Group handles personal information, please contact us:
Foam Expert Group
130 Industry St #39
North York, ON M6M 5G3
Canada
Phone: 647-671-3950
Email: info@foamexpertgroup.com
Website: foamexpertgroup.com